USSC Money Services Inc. (UMSI), a USSC subsidiary, is committed to protect and respect your personal data privacy. We are at the forefront of not only implementing but also complying with the Republic Act 10173, otherwise known as the Data Privacy Act (DPA) of 2012. In all instances, we assure our customers visiting this website that processing their personal data will strictly follow the provisions of the DPA, especially the general data privacy principles of transparency, legitimate purpose, and proportionality. 

This privacy notice is for the UMSI website. 

WHAT AND WHEN WE COLLECT
We electronically collect the following information when:  

• You submit it through the Home page of this website as follows:  
  • Full Name.
  • Email Address and Contact Number.  
  • Your message containing your concern.

WHY WE COLLECT 

We collect your personal data to gain a deeper understanding of your needs and to respond to your concerns more effectively. This enables us to communicate with you through your preferred channel or method to deliver a more personalized and efficient experience. 

HOW WE STORE, RETAIN AND DISPOSE

We securely store your personal data in our cloud-based storage systems, ensuring protection through industry standard security measures. Your data is retained for five (5) years, unless it is subject to ongoing investigations, involved in legal proceedings, and/or required by applicable laws or regulations. After the retention period, we permanently delete your data using data deletion tools and information overwriting techniques to prevent any possibility of recovery.

WHO DO WE SHARE

We may share your personal data with our affiliate, Universal Storefront Services Corporation and/or Confabia, Inc., if the customer service agent handling your concern is employed by them. This ensures that your inquiry is addressed efficiently and by the appropriate personnel.

HOW WE PROTECT

We take comprehensive measures to safeguard your personal data against unauthorized access, disclosure, alteration, and loss. Our approach includes a robust framework of organizational, physical, and technical controls. You may refer to our general privacy notice for the details.

WHAT ARE YOUR RIGHTS

• Right to be Informed. As a data subject, you have the right to be informed whether your personal data shall be, are being, or have been processed, including the existence of automated decision-making and profiling.
• Right to Object. As a data subject, you shall have the right to object to the processing of your personal data where such processing is based on consent or legitimate interest.
• Right to Access. As a data subject, you have the right to obtain confirmation on whether or not data relating to you are being processed.
• Right to Rectify. As a data subject, you have the right to dispute the inaccuracy or error in your personal data and have the PIC correct the same within a reasonable period of time.
• Right to Erasure or Blocking. As the data subject, you have the right to request the suspension, withdrawal, blocking, removal, or destruction of your personal data from the PIC’s filing system, in both live and backup systems.
• Right to Damages. As data subject, you have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data, taking into account any violation of your right and freedoms as data subject.
• Right to File a Complaint. If you feel that your personal information has been misused, maliciously disclosed, or improperly disposed, or that any of your data privacy rights have been violated, you have a right to file a complaint with the NPC.
• Right to Data Portability. As a data subject, you have the right to obtain from the PIC a copy of your personal data and/or have the same transmitted from one PIC to another, in an electronic or structured format that is commonly used.

HOW YOU CAN EXERCISE YOUR RIGHTS  

For your inquiries and complaints, you may visit any of our branches or get in touch with us through our Customer Service Hotline and/or Email. 

Customer Service Hotline: (63) 2 8928-8772  

Customer Service Email: customer_service@umsi.com.ph  

For data privacy requests and concerns, you may send us a letter/email or contact us through our DPO Contact Number.

DATA PROTECTION OFFICER  

USSC MONEY SERVICES INC. (UMSI)  

USSC Building, No. 711 EDSA corner New York Street,  

Brgy. Pinagkaisahan, Cubao, Quezon City, 1111  

DPO Contact Number: (63) 2 8249-5220  

DPO Email: dpo@umsi.com.ph 

HOW WE UPDATE

UMSI reserves the right to update or revise this privacy notice at any time and will provide a new privacy notice whenever there are substantial changes. Prior versions shall be retained and may be provided to the data subjects upon request.

For our detailed privacy notice, you can access it through this link:  https://umsi.ph/general–privacy-notice/ 

Date Last Updated: September 25, 2025